Premium Support is tailored for business-critical environments that require priority access to NoMachine expertise. It provides unlimited support requests via both phone and the support portal, ensuring assistance is always within reach when issues arise. All enquiries receive priority handling over Standard Support cases, with response time of 24 hours, 7 days a week and a 4-hour response target for critical issues, including public holidays. The annual cost of Premium Support is 40% of the total value of your NoMachine software and NoMachine Network deployment, subject to a minimum annual subscription spend of $10,000. For example, a deployment with an annual subscription value of $10,000 would require a Premium Support subscription of $4,000 per year. To request a quotation and arrange a Premium Support agreement, please contact our Sales Department. You can also review the Support Services Agreement here.