NoMachine Enterprise Support

Extended support for your organization

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NoMachine Premium Support

 

A Premium Support agreement extends the standard support further by providing unlimited phone-based support enquiries, in addition to those submitted through the User Area, with priority support compared to issues submitted by Standard Support owners. The response time is 24h, 7 days a week, 4h for enquiries marked as Critical, including weekends and public holidays. The price of this support level is equal to 40% of all your existing NoMachine software and NoMachine Network deployment, and requires a minimum annual subscription spend of $10k. So, for example, given a $10K annual spend, the Premium Support price will be $4K. To determine the price of your Premium Support agreement and sign the contract, you will have to get in contact with our Sales Department.

 

Request
 

Features

Service
Normal response time
Response time for Critical Severity issues
Priority support over Standard
Phone support
Web-based Support Enquiries
Phone-based Support Enquiries
Immediate e-mail notification of Security Advisories
Immediate e-mail notification of Software Updates
Subscription period
Minimum product deployment

Premium Support
24h, 7 days a week
4h, 7 days a week
1 year
>=$10k

What Can You Do with Network

Get to any computer without knowing any network detail

NoMachine Network was created for users who want to connect to a PC or a Mac wherever it is, even if they don’t know its IP address, the IP address is not accessible or the computer sits behind a NAT or behind a firewall. Network is the way to get secure access to your corporate premises, your friends, the computer of your mom, the computer of your buddies. Network lets any NoMachine-enabled computer be configured for always-on remote access and even for collaboration and co-working, thanks to the powerful functionalities of NoMachine, like "guest users" and the whiteboard.