NoMachine Enterprise Support

Extended support for your organization

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NoMachine Enterprise Support

Peace of mind around the clock

All Enterprise Product Subscriptions come with Standard Support which includes software updates and technical assistance with 24 hours of response time, Monday to Friday. For customers who want additional peace of mind through round-the-clock coverage, including weekends and public holidays, NoMachine offers additional support options, named Premium and Mission levels, providing faster response times and phone support 24h a day, to connect you with our support engineers all week, any day any time.

Three Levels of Support

In addition to Standard Support, included in any Subscription, NoMachine also offers Premium Support and Mission Support services. Below you can read the description of the three different levels.
Standard Support
This level is standard for all active subscriptions. You can submit unlimited enquiries through the support Web interface in the User Area for any issue related to your installation. NoMachine experts will respond within 24h, Monday to Friday, 9-18 CET.
Premium Support
A Premium Support agreement extends the standard support further by providing unlimited phone-based support enquiries, in addition to those submitted through the User Area, with priority support compared to issues submitted by Standard Support owners. The response time is 24h, 7 days a week, 4h for enquiries marked as Critical, including weekends and public holidays. The price of this support level is equal to 40% of all your existing NoMachine software and NoMachine Network deployment, and requires a minimum annual subscription spend of $10K. So, for example, given a $10K annual spend, the Premium Support price will be $4K. To determine the price of your Premium Support agreement, please get in touch with our Sales Department.
Mission Support
Mission Support is perfect for mission-critical environments. lt comes with unlimited Web and phone-based support enquiries, with priority support compared to issues submitted by Standard and Premium Support owners. With Mission Support our team will respond within 1h, 7 days a week, including public holidays, to all your enquiries, of any severity level. The price of this support level agreement is equal to 60% of all your existing NoMachine software and NoMachine Network deployment, and requires a minimum annual subscription spend of $20K. So, for example given a $20K annual spend, the Mission Support price will be $12K. To determine the price of your Mission Support agreement, please get in touch with our Sales Department.
Besides the Standard Support, that comes included with every NoMachine Subscription, NoMachine comes with two additional levels of Enterprise Support, named Premium and Mission. Check here for the feature comparison of the three levels of NoMachine support. To determine the price, please get in touch with our Sales Department.

NoMachine Premium Support

Unlimited enquiries with priority support, compared to issues reported by owners of the Standard support, via Web interface or by phone, with 24h of response time, 7 days a week. For critical severity issues, our support engineers will respond within 4 hours.
Features
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NoMachine Mission Support

Unlimited enquiries with priority support, compared to issues reported by owners of the Standard and the Premium support, via Web interface or by phone, with 1h of response time for all severity levels, 7 days a week.
Features
Request
 

What Can You Do with Network

Get to any computer without knowing any network detail

NoMachine Network was created for users who want to connect to a PC or a Mac wherever it is, even if they don’t know its IP address, the IP address is not accessible or the computer sits behind a NAT or behind a firewall. Network is the way to get secure access to your corporate premises, your friends, the computer of your mom, the computer of your buddies. Network lets any NoMachine-enabled computer be configured for always-on remote access and even for collaboration and co-working, thanks to the powerful functionalities of NoMachine, like "guest users" and the whiteboard.