| CenturyTel experiences extreme time savings and improves customer service with NoMachine NX. |
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| About the Company |
| Based in Monroe, Louisiana, CenturyTel is the leading provider of local and long distance communication, Internet and data services for small to mid-size cities throughout the US. CenturyTel delivers advanced communications to customers in 25 states, while their service areas and customer lists continue to grow. In 2006, CenturyTel connected 118 independent communication companies to construct a powerful statewide communications network in Wisconsin. By the end of 2007, CenturyTel provided local exchange services to nearly 2.1 million telephone access lines and high-speed Internet to approximately 555,000 subscribers. |
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| The Challenge |
| While CenturyTel was serving a large number of customers across the country, their remote access solution couldn't handle the demand. The snail-speed of other solutions on the market was becoming a major obstacle for employees and preventing them from providing their customers with the best services available. Connections to this software on the backend servers were extremely slow and prevented telephony device programmers and assigners from completing the high volume of work that needed to be finished at the end of everyday. It was also difficult to meet critical customer deadlines. To ensure customer satisfaction, CenturyTel needed a remote access solution that provided fast mobile connectivity to their environments and application delivery of the critical management systems for telephony equipment from their many locations. |
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| The Solution |
CenturyTel chose NoMachine NX because of its real-time speed and high session reliability that allows employees to work faster, improving customer service. Services are now provided to the customers on time with NX. NX's unique display protocol intelligently integrating image compression, round-trip suppression and smart-caching mechanisms creates a high-speed, real-time connection. The result is faster application and data delivery for the end user and faster remote access sessions with NX, increasing the speed of their daily business transactions and processes. Furthermore, NX's SSH encryption meets Sarbannes-Oxley requirements, and allows secure data transmission over any link.
Along with its speed and security, the affordable price and the ability to handle a wide range of environments and software also drew CenturyTel to NoMachine for their remote access solution. NoMachine NX supports software, such as CenturyTel's management system applications, that their previous solution was not able to support. In addition, CenturyTel was able to purchase NX subscriptions for less than they would have spent on any competing remote access solution. |
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| Results |
With NoMachine NX, CenturyTel has experienced substantial time savings through remote session responsiveness, increasing from several minutes to only a few seconds. This allows employees in numerous different locations spread throughout the country access 8 different servers via NX. The fastest remote access on the market with its smart display protocol, NX enables employees to complete twice as much work. The solution also reduces CenturyTel's IT expenditure and is known for being the least expensive desktop virtualization solution on the market. Being able support CenturyTel's software environment, NX has also saved the company time and money on other hardware/software purchase and configuration.
CenturyTel's Manager of Application Systems, Kathy Anderson says, "NoMachine's NX technology has greatly increased the speed of our remote sessions delivering desktops and applications to our employees, no matter what their location, allowing them to work more productively. We have been able to save significantly on operations spending and improve our business with the low cost and high speed of NX." |
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| Networking Environment |
Key Benefits |
Applications Delivered |
NX Enterprise Server
NX Small Business Server |
Real-time speed of remote sessions
High session resiliency
Fast application and data delivery
Wide range of environments and software
supported
Low cost |
Management System Applications |
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| About NoMachine NX Small Business Sever |
| The NX Small Business Server subscription is suitable for small to medium businesses as well as small work groups and branch departments which need secure application and remote desktop access. Allowing up to 10 concurrent sessions you can access files, e-mail, applications, and network resources in real time, efficiently, and securely. |
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| About NoMachine NX Enterprise Server |
| A fully-featured Unix terminal server and desktop consolidation tool allowing users to create, manage and operate an unlimited number of virtual desktop sessions on a single server. Perfect for companies which need to offer a complete set of corporate services to all mobile and on-site employees. |
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